FAQ's

See below for our most Frequently Asked Questions. Have another issue? Please contact our ParentCare team at parentcare@ameda.com.

Are valves covered by the warranty?

Do you have a recycling program?

Flange Fit

How long should I pump?

How should I Clean/Sanitize the piece parts in my HygieniKit?

How should I use/set my breast pump speed and suction dials?

Troubleshooting Low Suction

Troubleshooting Uneven Suction or Suction on one side only

Troubleshooting No Suction

Troubleshooting Power Issues

What If I Have Another Issue with My Pump?

What pieces or parts should I replace regularly?

Who should I contact if I have a performance issue with my pump?

When should I pump?

 


How should I Clean/Sanitize the piece parts in my HygieniKit?

Before first use, unless otherwise directed by your healthcare provider, prepare your HygieniKit as follows:

  1. Set aside tubing, adapter cap and tubing adapter. These parts do not need to be cleaned.
  2. Take apart the remaining parts (the diaphragms, flanges, valves, storage bottles, locking rings and discs. These are the parts that can touch the breast milk.
  3. Boil a pot of clean water.
  4. Place the diaphragms, flanges, valves, storage bottles, locking rings and discs into the pot of boiling water for 20 minutes.
  5. Wash your hands.
  6. Remove the parts carefully with clean tongs.
  7. Let parts AIR dry on a clean surface.

WARNING: DO not leave boiling parts unattended. DO not allow boiling parts to contact bottom of pot. This may cause damage to the parts.

In between uses:

Valves

  1. Exercise extreme care when washing and drying the valves.
  2. Carefully remove the valve from the flange.
  3. First, rinse the valve in cold water. This will assist with removing fat deposits (a natural component of breast milk). Then swish the valve or soak the valve in warm soapy water.
  4. Do not insert your fingers or any other tools into the valve opening.
  5. Next, rinse the valve again in cool water and allow the valve to air dry.
  6. Do not place the valve directly into the water flowing from the faucet. If your water pressure is too strong, this could cause damage to the valve.

Flanges, Bottles, Locking Rings and Discs

  1. Hand wash in warm soapy water and allow to air dry
  2. Upper rack of standard, household dishwasher may also be used for flanges and bottles
  3. Do not use steam sterilizer bags or steam bottle sterilizers

Tubing

  1. The tubing does not require cleaning before first use or in between uses. Our Proven Airlock Protection barrier helps protect milk while keeping pump tubing dry and clean.

 

How should I use/set my breast pump speed and suction dials?

 


Suction

  1. The suction dial should be set to your highest COMFORTABLE suction level
  2. If any discomfort is felt, turn the suction down

Speed

  1. Your pumping sessions should begin with the speed dial set at the highest speed level.
    1. This will encourage your body to release your milk (let down) so milk flow will start
    2. This action mimics the suckling action of your baby at the beginning of a nursing session
  2. Once milk flow has begun, slowly adjust the speed dial down, about half way
    1. This slower speed will effectively drain your breast of milk
    2. This action mimics the longer and slower sucks of your baby during a nursing session, once milk is present and feeding starts
  3. After milk flow slows, try to initiate another let down by turning the speed all the way up and repeating the process
  4. Multiple let-downs occur during a nursing session with baby. For optimal milk output, it is important to mimic this pattern when using your breast pump

What pieces or parts need to be replaced routinely on my Ameda Breast Pump?

How do I switch between single and double pumping?


Troubleshooting Low Suction

Your breast pump valve should be replaced every 2 to 3 months depending on frequency of pumping. Low suction and other suction related issues are most often caused by damaged or worn valves, that need to be replaced. (Valves are the small, clear silicone, triangle shaped pieces that attach to the flange and hang down into the milk collection container during pumping). Valves are the “heart “of pump suction and therefore it is essential that these pieces are well-maintained during your pumping journey. To restore suction:

  1. Replace your current valves with brand new, unused valves.
    1. A spare set can be found with the lids and locking disks that were included with your pump
    2. Additional valves can also be purchased online at Ameda.com and thru several online retailers such Amazon.com or Target.com. We caution you to purchase Ameda brand valves only, available 2 per pack only. Off brand valves are not guaranteed by Ameda do not perform in the same manner as genuine Ameda brand valves.
    3. To read more on how to replace your valves, click here https://www.ameda.com/wp-content/uploads/2017/09/25708829-Instructions-used-in-17150-17151-17152-17155-17161-3.pdf
    4. For our video on replacing your valves, please click here:
  2. Check your flange fit
    1. Using the wrong size flange can create suction issues, discomfort while pumping and negatively affect your milk production. To learn more about the proper flange fit click here https://www.ameda.com/education/customfit-flange-system/

Troubleshooting Uneven Suction or Suction on one side only

Uneven suction or suction on one side only may be a sign that it is time for routine replacement of your valves as the pump motor cannot create uneven suction or suction on one side only (unless you are set up to single pump). Valves are the small, clear silicone, triangle shaped pieces that attach to the flange and hang down into the milk collection container during pumping.)

    1. Replace the valve on the pumping side that is not working with a brand new, unused valve.
        1. A spare set can be found with the lids and locking disks that were included with your pump
        2. Additional valves can also be purchased thru several online retailers such Amazon.com or Target.com.

    2. See how to check your flange fit To learn more about the proper flange fit click here https://www.ameda.com/education/customfit-flange-system/

  1. Nipple size variance from breast to breast is not uncommon. You may need a different size flange for each breast
  2. Using the wrong size flange can create suction issues, discomfort while pumping and negatively affect your milk production
  3. Nipple size and breast tissue may naturally change during your breast pumping journey. The flange size that was proper for you when you began pumping may not be the proper size after time has passed
  4. Verify that the tubing adapter is inserted firmly into the tubing adapter port
  5. Visibly inspect the tubing adapter for any signs of damage
  6. Defects in the tubing adapter may be the cause uneven suction
  7. Focus on the side that isn’t working
  8. Starting with the valve, switch piece parts, one at a time, from the side that is working to the side that isn’t working. This will isolate the piece part that is causing the issue.
  9. If the lower suction stays with the same breast regardless of switching piece parts, then the suction issue is most likely due to Mom’s anatomy
  10. Check flange fit on the nipple of the breast that is having low suction
  11. Keep in mind that if only one side is working, you can single pump with the working side until you obtain replacement valves. To single pump:
    1. Remove the tubing set up that is not providing suction from the pump.
    2. Close off the port that you are not using with the white, tail like piece that is attached to the tubing adapter
    3. You must close off the unused port to single pump.
    4. Suction levels will be stronger when single pumping
  12. Download the HygenieKit IFU here: https://www.ameda.com/wp-content/uploads/2017/09/25708829-Instructions-used-in-17150-17151-17152-17155-17161-3.pdf



Troubleshooting No Suction

  1. Ensure that a valve is attached to each flange
  2. Ensure that the tubing adapter is firmly inserted into the adapter port
  3. Ensure diaphragms are placed in to the top of each flange
  4. If using battery power exclusively, switch to your power cord adapter

Other things to try

Flange Fit

Proper flange fit is essential to successful breast pumping. Pumping should not cause discomfort. Additionally, using the proper size flange will ensure maximum milk output. A good fit allows your nipple to move freely in the breast flange tunnel. You should see some space around the nipple. Little areola is drawn into the tunnel with the nipple. The flange is too small if some or all of your nipple rubs against the sides of the breast flange tunnel. The flange is too big if more areola is drawn into the breast flange with your nipple and/or if your areola rubs against the side of the breast flange tunnel. Refer to your instruction manual for pictures of a good flange fit. You may also call our ParentCare Department at 866-992-6332 to conduct a flange fit over the phone. To see our range of flanges, please click here: https://www.ameda.com/product-category/accessories/

Troubleshooting Power Issues


Pump is not powering on with my AC Adapter

  1. If you have batteries installed in the battery compartment, remove the batteries
  2. Try using the pump in a different electrical socket.
  3. Ensure the AC Adapter is inserted into the AC Adapter port and not the Tubing Adapter port
  4. Try powering on the pump with 6 brand new premium AA batteries
    1. This is a diagnostic step only; we do not expect you to forego using electric power permanently
    2. This is an indicator as to whether the AC Adapter or pump motor base is the root cause of the issue
      1. For best pump performance, use 6AA brand new premium batteries
    3. Use your pump on battery power until you can call our ParentCare Department at 866-992-6332 for assistance

Pump is not working on battery power

  1. Ensure the AC Adapter has been unplugged from the motor unit
  2. Ensure 6 brand new premium AA batteries have been installed


 

How long should I pump?

  1. An average pumping session is 10-15 minutes
  2. Discontinue pumping after 15-20 minutes if no results are achieved
    1. Attempt another pumping session in an hour or so or after baby feeds. See When should I pump.
    2. Relax and allow your body to adjust to the feel of the pump. Your body recognizes the difference between the pump and your baby. Your body will adjust, this may take a few pumping sessions

When should I pump?

Pumping is an art; the body needs time to adjust to this process. Practice and patience is required. We suggest you “get to know” your breast pump prior to returning to work or when first pumping to gather milk for a planned occasional separation.

  1. Pumping routinely to replace your nursing baby (i.e. returning to work)
  2. You must use your breast pump in accordance with the nursing schedule established by the nursing baby.
  3. Skipping pumping sessions will have a negative effect on your milk supply.
  4. Pumping to gather milk for an occasional separation,
    1. Use your breast pump in between baby’s nursing sessions
    2. Single pump after a nursing session on the side that the baby finished nursing
    3. You may need to combine expressed milk from multiple pumping sessions to create a full feeding for baby
  5. Pumping for a pre-mature or ill baby
  6. Consult your personal LC or other healthcare professional for further assessment of personal circumstances

Do you have a recycling program?

Ameda does not currently offer a recycling program for used pumps. We suggest you contact your local waste management provider to determine if there are options in your area for recycling.



Are valves covered by the warranty?

Your Ameda pump includes 4 valves upon receipt. In most cases, 2 of your valves will be preassembled on the breast flange. Check the plastic bag that contains the bottle disk and collar for your 2 spare valves. Valves are a routine maintenance piece part, requiring replacement every 2-3 months, depending on care and frequency of pumping. You can purchase replacements valves at Ameda.com as Ameda does not provide additional valves free of charge and insurance does not cover this piece part. We strongly urge you to purchase Ameda brand valves only, 2 per package. Off brand valves and other accessories are marketed as “compatible with” Ameda pumps however off brand product does not work well with our pump and use of off brand product will void your warranty.



Who should I contact if I have a performance issue with my pump?

We recommend that you call our ParentCare Department when you have a few minutes available at 866-992-6332 M-F 8:00am-5:00pm CST for warranty assistance. Due to the nature of our product, we need to conduct our product troubleshooting over the phone. Troubleshooting may include listening to your motor, so please have your pump and pump accessories readily available when calling. General questions can be emailed to parentcare@ameda.com.



What If I Have Another Issue with My Pump?

Your Finesse breast pump carries a two-year product warranty and all other personal electric breast pumps from Ameda carry a one- year product warranty from the date of receipt and our ParentCare staff is here to assist you during your breast pumping journey. Please call our ParentCare Department at 866-992-6332 M-F 8:00 am-5:00pm CST when you have a few minutes to discuss any issues you are experiencing. We will provide troubleshooting support over the phone to determine if a product related issue exists. If we determine that our product is the root cause of the issue you are experiencing, we will assist you under the terms of the product warranty. If a product related issue is not found, our ParentCare Specialists can support you further by providing additional product education and guidance that may help enhance your overall lactation and pumping experience.